The solution to fix the remote access problems with new student accounts was not successful. Apparently our old computer system (Poise) is preventing our new students from accessing the system and overriding the changes we make in the new computer system (Jenzabar). Breaking the link with Poise has turned out to be more difficult than anticipated. The new solution posed by our computer center staff is to run a new update from Jenzabar each day early in the morning to reset everyone's account to allow access to the library resources. This solution means that there may be time between midnight and 6:00 a.m. when you are not able to access the library resources from off-campus. If you try again after 6:00 a.m, you should have access.
The BVU Library is open Saturday afternoon and Monday evening for the Labor Day weekend. I will monitor the library@bvu.edu email address over the weekend and will attempt to help those who contact us.
I apologize for the technical difficulties we are experiencing and beg your continued patience as we try to find a permanent solution to rectify this situation. If there are particular assignments that you are trying to complete and having difficulty because of sporadic access, please email library@bvu.edu
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